We care about our customers and strive for each piece of jewelry to bring joy. According to the legislation of Ukraine (CMU Resolution No. 172), jewelry of proper quality is not subject to exchange or return. However, we go to meet our customers and provide the opportunity to exchange or return the product within 7 days from the date of receipt, provided that the rules below are followed.
1. Goods of proper quality
You can exchange or return the jewelry within 7 days if:
the product is fully sealed and its tag is preserved;
there are no signs of use or exploitation;
the original packaging is not broken;
the payment document (check) is preserved;
Please note: jewelry with precious stones must be sent for examination to check the condition before accepting a return/exchange.
Exchange / return is not carried out if:
more than 7 days have passed since the date of purchase;
the jewelry is made to order;
there is no receipt, the packaging is broken or the product is unsealed;
there are signs of wear, scratches or other damage.
Exchange conditions (proper quality):
The exchange is carried out for the same product of a different size or for another piece of jewelry of equal value or more expensive (with a surcharge). If you choose a cheaper piece of jewelry, the difference in price is not refundable.
The exchange is processed within 3 business days from the moment of receipt and inspection of the product in the warehouse.
2. Goods of inadequate quality (defect detection)
If you received a product with a manufacturing defect:
The return or exchange is carried out at the expense of the seller.
We conduct a quality examination, after which we provide a full refund or replace the product with a high-quality analogue. The examination of the product in case of a defect is carried out at the expense of the seller. The buyer does not bear any costs associated with checking the quality of the product.
Who pays for delivery upon return?
When returning/exchange of goods of proper quality (at the request of the client): all costs for delivery services are paid by the buyer.
When returning goods of improper quality (defect) or errors on our part: delivery is paid by the seller.
Procedure and terms of refund
Refund is made after receiving the goods and passing the inspection (expertise).
The term of crediting the funds depends on the chosen payment method and the issuing bank of the buyer and is on average from 1 to 5 business days.
If you have any questions, please contact our manager.
Legal information
FOP Palamarchuk Andriyan Myroslavovych
RNOKPP (TIN): 3061923690
Legal address: Ukraine, 03061, Kyiv, Tetyana Yablonska Street, 6
Phone: +38 (063) 403-43-53, +38 (095) 403-43-53
Email: info@maroda.com.ua
